Terms and Conditions

These terms and conditions shall be the only terms of contract between Carlton Professional Ltd and the purchaser. No other conditions shall have effect unless agreed in writing.

ACCEPTANCE: When placing an order, the buyer would have been deemed to have read and agreed to Carlton Professional Ltd Terms & Conditions. Details of which are available verbally over the phone or in writing, upon request.

PRICE: All prices quoted are in British Pounds Sterling unless otherwise stated. Prices are correct but subject to fluctuation without prior notice. Prices in our brochures may be out of date. The buyer will be deemed to have ascertained the current price at the date of order.

OFFERS AND DISCOUNTS: Offers are not to be used in conjunction with any other offer or discount.

VAT: Prices listed do not include VAT at the UK current rate of 20%.

VAT FREE: To keep in regulations to UK VAT law, we will still put VAT on your invoice but we will make the overall balance of the invoice 20% less. the offer is open to UK mainland Spas, salons and Mobile Therapists only. Exceptions apply. please call 01903 761100 for details on those.

PAYMENT: Payment may be made by credit/debit card, cheque (which must be cleared (5-6 working days) before goods are despatched) or direct bank payment. Payment may also be made in cash if the order is placed in our showroom. In all cases, full settlement must be received before the despatch of goods.

DELIVERY: Orders will be processed and despatched providing the payment and address details are correct. Our delivery times are quoted as a guide. Carlton Professional Limited will not accept responsibility for transport delays or late delivery due to circumstances beyond our control. Goods will be despatched to the delivery address advised at the time of order. If nobody is available to receive the goods at the time of delivery, our nominated courier will leave a card and return the goods to the depot.

Goods are normally despatched within 7 working days from order, subject to stock availability. On certain non-standard items we may advise up to 6-8 weeks delivery time. An approximately delivery timeframe will be advise at the time of order.

Delivery to most areas is within 1 – 2 days of despatch. For Northern Island, Scotland & Islands, delivery can be 3 – 4 working days from despatch. Delivery on items purchased at exhibitions and during promotions may take longer. Please allow up to 14 days for despatch.

Deliveries take place in the UK between 9:00am and 6:00pm Monday – Friday (excluding items sent by post). We do not offer timed deliveries. We reserve the right to make an extra charge for re-delivery if you are not available to accept or receive the goods when delivered.

Couches are not delivered by a two man delivery service and will be delivered to your door only. The customer must ensure they have the manpower available to assist with the delivery and installation of your couch.

Items unavailable at the time of order will be held in back order and despatched as soon as they become available. No carriage charge will be added to back orders.

CARRIAGE: Carriage is charged according to weight and will be advised at the time of order. The minimum carriage charge to UK mainland is £3.50

FORCE MAJEURE: The Company shall be entitled to cancel or delay delivery of orders if the shipment is delayed or hindered through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, terrorism, Act of God or failure to deliver by suppliers or carriers.

WARRANTY: Most Carlton Electrotherapy machines are covered by a full 3 year warranty. (Extendable to 5 years Free of charge – UK only) and Carlton Vapourisers and furniture by a full 2 year warranty. Other items are covered according to the manufacturer’s warranty. All accessories and upholstery are specifically excluded from any warranty. Repairs, modifications or replacements of parts during the warranty period will not result in an extension of the warranty period of the appliance. Any item which is the subject to a claim under warranty must be returned to us carriage paid.

RETURNS & REFUNDS: Should an item have been ordered in error or is not as expected, the Company may agree to their return on the following conditions:-

  1. A request must be made to the company within 24 hours of receipt of goods
  2. No returned items will be accepted unless a Returns Authorisation has been given
  3. The item must be in perfect condition, unused, and returned in original packaging carton
  4. It is the responsibility of the customer to arrange for the return carriage and to ensure that the returned items are adequately packed to avoid damage in transit. We strongly recommend that proof of posting/ despatch and appropriate insurance are obtained by the customer. We cannot accept liability for lost or damaged parcels in transit to us. Under the distance selling directive the customer has a duty of care for the product whilst it is in their possession. If products are damaged by you and subsequently returned, no refund will be made.
  5. Any refunds given for returned items will be subject to a handling charge of the cost of your original order. Carriage charges will not be refunded
  6. If an item is returned under the Distance Selling Regulation, the customer must return the items carriage paid in their original condition and packaging.

CANCELLATION: Cancellation of an order prior to delivery will only be accepted on the following terms: Standard equipment or products – 5% handling charge. Special non-standard items cannot be accepted for cancellation and payment must be made in full. Cancellation after delivery cannot be accepted. In this case, item may only be returned under our Returns & Refunds policy detailed above.

Goods are not supplied on a sale or return basis.

DAMAGE: If an item is received damaged, notification must be given by telephone/e-mail within 24 hours of receipt of goods and then confirmed in writing (including pictures of the damage if possible) within 7 days. Notification after this period will not be accepted and relevant compensation will not be issued.

GENERAL: Goods are sold on the understanding they will only be used for their intended purpose by fully qualified, responsible persons, or students under qualified instruction. No responsibility will be accepted by Carlton Professional Ltd for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision.

In describing the products available on our website/in our brochures, we attempt to be as accurate as possible. Carlton Professional Ltd does not warrant that product descriptions, images, colours or other content of the website/brochures is completely accurate, or error-free. If a product offered by us is not as described, your sole remedy is to return the product in an unused condition in accordance with the provisions detailed under Returns & Refunds.

Telephone calls to our offices may be monitored or recorded as a training aid for staff and with the aim of improving the service to our customers.

PURCHASING: Upon purchase of Carlton goods, proof of qualifications may be requested before dispatch of your order. Failure to supply proof of your qualification may result in termination of your order. The risk in all goods purchased passes to the buyer upon delivery. The title in the goods remains vested in the seller and shall not pass to the buyer until the seller has received payment in full of the price for the goods. Goods are sold on the understanding they will only be used for their intended purpose by fully qualified, responsible persons, or students under qualified instruction. No responsibility will be accepted by Carlton Professional Ltd for damage or injury resulting from accidental misuse by untrained personnel without qualified supervision.

TRAINING: The training provided for our Carlton equipment is only available to level 3 post graduates. Proof of your qualification will be required prior to your training date. Once your certificate has been checked and approved your training will be finalised.

CONTACT: If there are any queries regarding our terms of trading or for any questions regarding Carlton Professional Ltd and the products we sell, our office can be contacted on +44 1903 761100.

LAW: This Terms and Conditions shall be governed exclusively by the Laws of England The Buyer hereby accepts the jurisdiction of such courts or tribunal whether in England or elsewhere, as the Seller may nominate for the purpose of trying any action arising out of this Contract.

SALES OF GOODS ACT 1979:  None of the above affects the Buyer’s or Seller’s rights under the Sales of Goods Act 1979.

Modern Slavery Act 2015: We hereby confirm that our organisation is completely committed to upholding the requirements of the Modern Slavery Act 2015. Furthermore, we have undertaken our own due diligence into our supply chain to ensure that it too is free from slavery and human trafficking.